Archives - Page 13 of 49

Conducting an Experience Investigation: A CX Approach That Adds Depth and Dimensionality to the Discovery Phase of Your Research

January 4, 2023 0

Show your clients a vivid picture of what it’s like to be one of their customers by delivering an Experience Investigation. Using a Customer Experience (CX) mindset, go beyond rational and conscious observations to better understand how expectations, emotions, subconscious clues, and behavioral psychology affect how customers feel toward a company. The article is a useful primer on how to pay attention to, capture, and evaluate the signals firsthand that create the emotions that can either attract or repel customers. […]

The Implications for Qualitative Researchers as Tesla Disrupts the Automotive Industry

January 3, 2023 0

Tesla has disrupted the automotive industry with innovations in vehicle connectivity, autonomy, sharing, and electrification. Feature editor Tom Neveril explains how this has sparked an industry-wide wave of innovation initiatives, and suggests qualitative researchers re-think traditional automotive study approaches and adopt more agile, iterative explorations that focus on the impact of new technologies on customer lifestyles. Several industry-leading automotive researchers share their views on the essential methods and skills needed to successfully conduct automotive research. […]

A selfie of Meryl Evans wearing a red T-shirt that says 'Progress Over Perfection'

A Journey of Progress Over Perfection: Meryl Evans on Creating a More Inclusive World through 360-Degree Accessibility

January 3, 2023 0

Zoë Billington interviews Meryl Evans, CPACC, a professional speaker and trainer on accessibility and inclusion with a focus on creating accessible communications for people with disabilities. Readers will come away with concrete suggestions for taking a more inclusive approach to their own day-to-day work and communications. […]

Crossing Over from Traditional Qualitative to User Experience Research: The Journey with a Thousand Faces

January 3, 2023 0

There is increasing demand for user experience (UX) research, and qualitative researchers’ unique expertise in understanding human behavior can help bring this type of research to the next level. The author focuses on the use of three frameworks that explain the “whys”—and this understanding is equally significant when consumers are interacting with technology as when they interact with other products and services. The author provides examples that have proven to be very useful in her experience exploring customer journeys within shopping apps and streaming platforms. […]

Improv Mindset: 4 Principles to Build Your Qualitative Skills

January 3, 2023 1

Qualitative research is a form of applied improvisation: even though moderators prepare extensively, almost anything can happen in an actual conversation, and we have to be able to react in the moment—all while putting on a show for our highly-engaged client “audience.” Actor Will Dennis describes how deliberately adopting an “improv mindset” can further bolster our qualitative skills, offering exercises to help us listen more attentively, make our respondents look good, and reconsider how spontaneous dialogue can turn into opportunities for more genuine and authentic conversations with participants. […]

Breaking the Age Code: How Your Beliefs About Aging Determine How Long & Well You Live by Becca Levy, William Morrow, 2022 and Stage (Not Age): How to Understand and Serve People Over 60 by Susan Wilner Golden, Harvard Business Review, 2022

January 3, 2023 0

The world’s population is getting older, but businesses struggle to address this consequential shift. Two new books, Breaking the Age Code: How Your Beliefs About Aging Determine How Long & Well You Live, and Stage (Not Age): How to Understand and Serve People Over 60, explore the many negative ageist perceptions and self-perceptions that constrain business opportunities within the aging population. […]

Breaking the Rules: Key Differences between Research Interviewing and Podcasting

January 2, 2023 0

While the interpersonal skills required to interview participants for research purposes and interview guests on a podcast are similar, how you apply them is different. In this article, veteran moderator and podcaster Mike Carlon discusses how and why he breaks the rules when interviewing guests on his podcast, Uncorking a Story. […]

QRCA 2022-23 President Michael Mermelstein

From The President – Winter 2022-23

December 30, 2022 0

QRCA is comprised of a broad community of market researchers who specialize in qualitative research. A strong sense of community is what has and continues to make QRCA such a great organization. The powerful sense of community that exists has always been a core strength. […]

From the Editor in Chief – Winter 2022-23

December 30, 2022 0

Did you know that your QRCA magazine is produced by an all-volunteer QRCA member committee, along with one QRCA staff liaison from Ewald Consulting, and our publisher, E&M Consulting, Inc.? Through member surveys, we know that our members see VIEWS as an important resource for leading-edge and applicable qualitative ideas and information. […]

What to Ask: How to Learn What Customers Need but Don’t Tell You by Andrea Belk Olson, BenBella Books, 2022

December 21, 2022 0

Contrary to what the title may suggest to qualitative researchers hungry for discussion guide ideas, this book isn’t about crafting a discussion guide. Instead it presents a well-rounded examination of the many reasons companies struggle to innovate (or even talk to customers, much less get useful insights if they do). By understanding more about our clients’ struggles, we can become more effective changemakers in advocating for research. […]