QRCA Views Winter 2024

There is increasing demand for user experience (UX) research, and qualitative researchers’ unique expertise in understanding human behavior can help bring this type of research to the next level. The author focuses on the use of three frameworks that explain the “whys”—and this understanding is equally significant when consumers are interacting with technology as when they interact with other products and services. The author provides examples that have proven to be very useful in her experience exploring customer journeys within shopping apps and streaming platforms. […]

Let Me Explain Black Again by Pepper Miller is an invitation to better understand Black consumers, not only as valuable customers, but also in a deeper and more insightful way. […]

The life of a qualitative researcher often has us flying in and out to new cities with little regard for the places we visit when conducting research. Nick Wise reminds us that “therapeutic recreation”—like absorbing the public art landscape on our travels—can help us transition from a mind that is always full, to an outlook that is more mindful of what else is out there. […]