QRCA Views Winter 2024

Organizations often rely on user feedback to drive innovation, but this approach frequently misses the unarticulated needs hidden within daily routines and clever workarounds. To uncover these deeper insights, researchers must apply an “Anthropologist’s Eye” to capture the holistic realities of users rather than relying on isolated, one-off engagements that create disconnected “Insight Islands.” Although this longitudinal approach faces structural client barriers like tight budgets and timelines, researchers can act as strategic partners to secure executive buy-in. By reframing qualitative research as risk mitigation and fostering stakeholder empathy, practitioners can overcome these hurdles and transform continuous observation into actionable strategy. […]

Ready to embark on a wild adventure that blurs the lines between art and research? Join qualitative market researcher Natalia Tafur as she dives into the weird and wonderful world of Meow Wolf, where surprises lurk around every corner and creativity knows no bounds. From navigating trippy rooms to discovering hidden treasures, her experience offers unexpected lessons for qualitative researchers—like embracing the unknown and bringing a thought partner along for the ride. With stories of scavenger hunts, offbeat discoveries, and a sprinkle of storytelling magic, this article explores how a quirky art exhibit can transform how you think about qualitative research. […]

Ilise Benun is an author, consultant, national speaker, founder of Marketing Mentor and co-producer of the Creative Freelancer Conference. She is on a mission […]