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Podcasts
Interview with Mary Ellen Bates
Mary Ellen Bates is both the beauty and brains behind Bates Information Services, where she provides strategic business research for business professionals and knowledge […]
Toolbox
How to Conduct Ethnography for Big Results and Real Impact
Ethnographic research allows us to observe behavior in natural settings, uncovering deep insights that traditional methods often miss. By blending into the environment with unobtrusive recording techniques, I can capture genuine reactions without participants feeling observed. This approach helps businesses better understand their customers’ decision-making processes, leading to practical solutions. In one project, we identified over 80 improvements for a restaurant chain—some small, others transformative—ultimately enhancing the customer experience in ways that executives often hadn’t considered […]
Spanish Translations
“Ella” no es un segmento: es una estrategia de crecimiento
LAS MUJERES SON UNA FUERZA ECONÓMICA CUYO PODER ADQUISITIVO E INFLUENCIA SIGUEN CRECIENDO, PERO LA “ELLA” DE HOY NO SE PARECE A LA DE HACE 20 AÑOS. […]